Privacy Policy

Document Version: 1.3
Last Update: 8th of August 2017

Trackado is committed to maintain robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when accessing our Site and using our Service.

For purposes of this Privacy Policy, “Site” refers to Trackado’s website trackado.com and “Service” refers to Trackado’s service for contract management, which can be accessed via our Site. The terms “we,” “us,” and “our” refer to Trackado. “You” refers to you, as a user or subscriber of our Site and Service. By visiting our Site and using our Service you are accepting our Privacy Policy and Terms & Conditions and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

 

Information we collect

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes e.g. your email and your name, which you submit to us through the registration process.

 

Information you actively provide to us

To use our Service, you will have to sign up and create an account. In the registration process we will ask for your email address, your name, your company name and a password. Without this information you will not be able to use our Service.

Once you have signed up, you can choose to provide us with additional personal information, e.g. your phone number. Furthermore, you can choose to provide us with additional information about your organization, e.g. the company address. This information is not mandatory to use the Service.

By signing-up, you are authorizing us to collect, store and use your information in accordance with this Privacy Policy.

 

Information collected passively via technology

In an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view our Site or use our Service. This information does not personally identify you.

We track this information using log data from our servers and cookies. For example, Trackado may collect the following information:

  • device screen size
  • device type (unique device identifiers) and browser information
  • geographic location
  • referring domain
  • pages visited on our Site and Service
  • date and time when the Site or Service were accessed

 

Cookies

Cookies are small data files, which are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. Furthermore, cookies allow us to optimize the user experience and performance of the Site and Service.

Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer when you close your web-browser. Persistent cookies will remain stored on your computer until deleted or until they reach their expiry date.

We use the following cookies:

  • Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Site and Service when they are using it. This helps us to improve the way our Site and Service work, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These cookies are used to recognize you when you return to our Site or Service. This enables us to personalize our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to our Site and Service, the pages you have visited and the links you have followed. We will use this information to make our Site and Service more relevant to your interests. We may also share this information with third parties for this purpose. These cookies allow you to share and like & send information to other websites to customize their advertisements.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have our cookies placed on your computer, please set your browser preferences accordingly before accessing our Site or Service. Please note that by doing so some features of the Site or Service may be unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Third Party Services

Trackado uses a variety of services hosted by third parties, such as e.g. Google Analytics, Nickelled, Microsoft Application Insights, Hubspot or Intercom. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how these third party services collect and use your information, please refer to their privacy policies. By using Trackado, you consent to the processing of data by these third parties in accordance with their privacy policies.

 

How do we use your information?

We may use the information we collect from you in the following ways:

  • To improve our Site and Service to better serve you.
  • To personalize your experience of our Site and Service.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails including promotional and administrative information.
  • To follow up with you after correspondence.

 

How we protect information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to use a strong password, to change the personal passwords at regular intervals and to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.

Our Site and Service are hosted in Microsoft Azure datacenters in Western Europe. We have implemented certain technological security measures including firewalls, secure socket layer technology and file encryption. When using our Service, we protect all communication between your browser and our servers by HTTPS/SSL and all uploaded files to our Service are encrypted.

These measures reduce the risk for unauthorized access, use, disclosure and destruction of your information. However, they do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

 

How to access, correct and update information

If you have signed up for our Service you will have the possibility to update and change your registered information by signing in to your account. Once signed in you will have the possibility to access, update and correct your personal, organizational and billing information.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide users with advance notice. This does not include hosting partners and other parties who assist us in operating our Site and Service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personal information may be provided to other parties for marketing, advertising or other uses.

 

Your rights regarding the use of your personal information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

 

Links to other websites

As part of our Site and Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

 

Changes to our Privacy Policy

We reserve the right to change this policy at any time. The most current version of this policy can always be found on our Site. You should periodically check the Site and this privacy page for updates.

In addition, we will notify you of significant changes to our Privacy Policy by sending a notice to the account owners email address specified in your account.

All changes or modifications will automatically be effective thirty (30) days after they are initially published on the Site.

By continuing to access our Site and Service, after those changes become effective, you agree to be bound by the revised privacy policy.

 

Contact us

If you have any questions regarding this Privacy Policy or the practices of this Site and Service, please contact us.

Trackado AB
Vinthundsgatan 40
174 41 Sundbyberg
Sweden
Email: support[at]trackado[dot]com